Terms & Conditions of Sale
Last Updated: May 23, 2017
Placing an Order
By placing an order with us, you are offering to purchase a product or service. You represent to us that you are at least 18 years old, that all information provided to us with your order is true and accurate, and that you are an authorized user of the payment method provided. Harman reserves the right to limit, reject, modify, or cancel orders that, in our sole judgment, appear to be from unauthorized parties, including resellers.
Product pricing and product availability are shown on this website, however the website may contain errors. Pricing or availability may be subject to change at any time without notice. Harman is not bound by its offers or any prices on the website. Harman reserves the right to modify or cancel your purchase for any type of error on the website.
To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order. You can complete your order as a guest or by opening a AKG.com user account. By opening a AKG.com user account, you can quickly access product support, updates and promotions. When you send an order, Harman may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information, and your creditworthiness.
Without incurring any liability, Harman reserves the right to refuse any order, correct any inaccuracies or omissions on its website, change or update information for products or services offered, and to modify or cancel your order at any time without notice, whether or not the order is confirmed. If we modify your order, we will attempt to give you prior notice in case you decide to cancel the order. If Harman cancels your order, we will attempt to notify you via the contact information you provided with your order.
Once your order is submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation e-mail which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase; your merchandise will not include an additional receipt. You will need this receipt if you ever require warranty service from any of our authorized repair centers throughout the U.S.
It typically takes one to two business days to process and ship your order. Once your order has shipped, we will email a shipping confirmation, including tracking number(s). The shipping carrier requires one business day from that time to validate the tracking information.
AKG.com accepts payment via PayPal, Visa, MasterCard, and American Express.
You will be charged once your order has shipped with the exception of PayPal orders. PayPal orders are charged in full upon placing the order.
In case of PayPal payments, you will be charged immediately, but in the event you choose PayPal Credit after checking out with PayPal, you may leverage the credit terms provided for future payments or monthly installment as provided by PayPal at the time of order.
Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.
If your payment method is charged for an order that is later modified or cancelled, Harman will issue you a refund. We apologize for any inconvenience this may cause you.
You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact the Customer Service Center at (888) 452-4254 (from 9 a.m. to 11:00 p.m., EST Monday through Friday (except holidays), and 9:00 a.m. to 5:00 p.m., EST Saturday & Sunday) to cancel or alter the order. Once your order has been shipped, you will no longer be to cancel or alter the order. Instead, once your order arrives, you will need to follow the returns procedure in our Return Policy.
If you have a problem with any part of your order, please e-mail our Customer Service Center. Please include your name and order number or call our toll-free customer service number at (888) 452-4254.
It typically takes one to two business days to process and ship your order. Presently, we only offer free ground shipping to the contiguous 48 states. Additional shipping charges apply to orders shipping to Alaska and Hawaii. We do not ship to Puerto Rico. We also do not ship orders to international locations.
Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.
Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments. Any shipping or delivery dates provided will be estimates only.
When you receive your shipment, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not installed right away, please power up or play the merchandise. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you'll need it for a return shipment.
If you require any assistance, please call us toll free at (888) 452-4254, and have your order confirmation number handy.
All orders from AKG.com are eligible for our 30 day return policy. You may return any item you purchased on AKG.com for any reason, within 30 calendar days of your shipping date, subject to the terms below. We will gladly exchange your product (subject to availability) or give you a refund for the full amount of the merchandise - whichever you prefer. No restocking fees. No questions asked. We will even pay to have the product shipped back. Gift wrap charges are not refundable.
A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization is not eligible for our refund policy and will be returned to the customer at his or her expense.
If, within 30 calendar days of the date of your shipping date, you would like to replace or return the item, the process can be initiated on the AKG.com Returns section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request.
You can also contact the Customer Service Center directly at (888) 452-4254, from 9 a.m. to 11:00 p.m., EST Monday through Friday (except holidays), and 9:00 a.m. to 5:00 p.m., EST Saturday & Sunday. A return authorization number (RA#) and prepaid return shipping label will be provided to you by our Customer Service Center. Gift purchases must be returned by the original purchaser.
RA#’s are valid for only 30 calendar days from the date issued. Replacement merchandise will not be reserved for more than 30 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.
Security & Privacy
Our site uses the industry standard Secure Sockets Layer (SSL) technology to ensure the safety of your Internet transactions. SSL encrypts all of your personal information, including credit card number, name and address, to prevent decoding. To verify the security of your connection, check the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When you are accessing a secure server, the first characters of the site address will change from "http" to "https".
Use of Harman Gift Cards are subject to the Gift Cards’ terms and conditions of use.
Use of promotional codes, discounts, coupons or similar promotions are subject to that promotion’s terms and conditions. To be eligible for a specific promotion, your order must be submitted within the specified promotion period. Unless otherwise expressly stated in the applicable promotion’s terms and conditions, no more than one promotion may be applied to an order.